Why do we choose to have outstanding technical support handled directly by our software developers? Simple ― because you're running our software and your products are a direct reflection on ours. If your trees don't look fantastic and run circles around other solutions, we won't rest until they do.

Our support solutions for SpeedTreeRT  include:

• Email support, the absolutely best way to get your problem solved quickly.  Our engineers have access to it around the clock and will normally respond in just a few hours.
  
  
• Phone support, available Monday through Friday, 9 am to 6 pm EST, at (803) 356-1999.
  
  
• Free upgrades to all licensed SpeedTree products.
  
  
• Full access to our ever-expanding Tree Model Library. As we make or obtain new tree models, they’re yours.
  
  
• Five custom tree models with each annual support contract purchase.
  
  
• SpeedGrass source code, documentation and examples. SpeedGrass is unsupported and available only to SpeedTreeRT licensees who purchase a year’s support
  
  
  
• Support is available only to licensees of SpeedTreeRT. Contact sales@idvinc.com for more information.

Our FAQ lists solve about 80% of our most common support questions. Feel free to search through them to answer any of the questions our users commonly have.

Our products are updated often and put on a secure server for our customers to download. Contact our sales staff for more information.