World Class Support
Why do we choose to have outstanding technical support handled
directly by our software developers? Simple – because
you're running our software and your products are a direct reflection
on ours. If your trees don't look fantastic and run circles
around other solutions, we won't rest until they do.
Our support solutions for SpeedTreeRT include:
- Email support, the absolutely best way to get your problem solved
quickly. Our engineers have access to it around the clock and will normally respond in just a few hours.
- Phone support, available Monday through Friday, 9 am to 6 pm EST, at (803) 356-1999.
- Free upgrades to all licensed SpeedTree products.
- Full access to our ever-expanding Tree Model Library. As we make or obtain
new tree models, they’re yours.
- SpeedGrass source code, documentation and examples. SpeedGrass is unsupported and
available only to SpeedTree SDK licensees who have purchased a year’s support
- Support is available only to licensees of the SpeedTree SDK and SpeedTree Cinema. Contact sales@idvinc.com for more information.