World Class Support
Why do we choose to have outstanding technical support handled
directly by our software developers? Simple – because
you're running our software and your products are a direct reflection
on ours. If your trees don't look fantastic and run circles
around other solutions, we won't rest until they do.
Support Forum
Use our forum for quick answers to your questions from the SpeedTree community.
Our support solutions for SpeedTree For Games & SpeedTree Cinema include:
- Email support, the absolutely best way to get your problem solved
quickly. Our engineers have access to it around the clock and will normally respond in just a few hours.
- Phone support, available Monday through Friday, 9 am to 6 pm EST, at (803) 356-1999.
- Free upgrades to all licensed SpeedTree products.
- Full access to our ever-expanding Tree Model Library. As we make or obtain
new tree models, they’re yours.
- SpeedGrass source code, documentation and examples. SpeedGrass is unsupported and
available only to SpeedTree SDK licensees who have purchased a year’s support
- Support is available only to licensees of the SpeedTree SDK and SpeedTree Cinema. Contact sales@idvinc.com for more information.